Medicaid Helpline: 1 (800) 780-9972
Provider Information : (907) 664-6800 in Anchorage or out of state or 1 (800) 770-5650 statewide
Prior Authorizations: http://hss.state.ak.us/dhcs/authorization.htm
If you are a recipient and have questions about your Medicaid coverage, please call toll free 1 (800) 780-9972 statewide Monday through Friday between 8 a.m. and 5 p.m. After hours, please leave a message and your call will be returned the following business day.
You may also e-mail the Helpline staff at: Recipienthelp@FHSC.com . The Recipient Services Representative will assist you with your questions about services that are covered by the Medical Assistance program, providing a list of Medicaid enrolled providers, and how to use your Medical Assistance benefits in general. Most problems are solved with the initial call or with a call back. Some problems take longer to investigate and will need more time.
If you have a question about services, you may also find the answer by accessing the Alaska Medicaid Recipient Handbook .
If you are a provider, please call First Health Services Corporation at (907) 644-6800 if you are located out of state or are in the Anchorage area; or you may call toll free 1 (800) 770-5650 from other areas of Alaska. First Health will be able to answer your questions regarding billings, enrollment, procedures, and other pertinent information.